What is Human Factors Engineering (HFE) and how can it help you reduce errors and improve safety and quality in the blood bank? HFE is the science and practice of understanding how humans interact with technical systems. By considering the whole system of work, it is possible to understand how mismatches between work demands and human abilities set up clinicians to make mistakes; and also helps us to understand why our systems work. Examples of different types of errors, and their consequences, will be considered from this perspective, with a view towards improvement and innovation in blood management systems. What can HFE do for YOUR lab? We will discuss several different transfusion-focused projects that used HFE to reduce FDA reportable errors, address a JCAHO citation, improve efficiency in the Massive Transfusion Protocol and save thousands of dollars just by un-clicking a button.
Identify the key principles behind Human Factors Engineering.
Describe ways that Human Factors Engineering can reduce error and improve efficiency in the laboratory and transfusion service.
Discuss simple but effective strategies for using Human Factors Engineering at your institution.