Run time: 81m

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AABB Leadership & Management Collection

LL-LS-18-MN2-13-18 - Lead Your Staff: There’s Misbehavior in Your Workplace -  Who You Gonna Call?  Distinguishing Management Dilemmas from Ethical Problems

Credits: None available.


2018 AABB Annual Meeting Session

Program Chair: Regina Leger, MSQA,MT(ASCP)SBB, CMQ/OE(ASQ)
Intended Audience: Technologist, Supervisor, Student (MD, MT, SBB), Manager
Teaching Level: Basic

Learning Objectives:

  • List two observed workplace behaviors that might present as ethical dilemmas
  • Identify steps that managers and supervisors can take to distinguish between employee relations (human resources) and true ethical issues.

Description: Organizations have clearly published policies governing human resources, cGMP/cGLP, safety, medicolegal, or ethical standards. These policies define unacceptable behaviors and prescribe procedures for dealing with obvious ethical violations. In the day-to-day world of interpersonal relations, however, employees and managers may encounter behaviors that may appear unethical or non-compliant with quality standards, but can actually be HR conflicts, such as using work time and computer/smartphone to surf the web, play games, or using language among close-knit workers that would be offensive to another employee. This session will explore the emotionally charged and confusing landscape of workplace human behavior, presenting a framework for distinguishing between ethical and management problems. Participants will be given an opportunity to share how they would approach various scenarios.



  • 1.25 - General Continuing Education (GEN)
  • 1.25 - Florida Lab Personnel (FLP)
  • 1.25 - California Nurse (CN)
  • 1.25 - California Lab Personnel (CLP)
  • 1.25 - Physician (PHY)

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