Description
This program is available until December 31, 2020.
Program Chair: Regina Leger, MSQA,MT(ASCP)SBB, CMQ/OE(ASQ)
Intended Audience: Technologist, Supervisor, Student (MD, MT, SBB), Manager
Teaching Level: Basic
Learning Objectives:
- List two observed workplace behaviors that might present as ethical dilemmas
- Identify steps that managers and supervisors can take to distinguish between employee relations (human resources) and true ethical issues.
Description: Organizations have clearly published policies governing human resources, cGMP/cGLP, safety, medicolegal, or ethical standards. These policies define unacceptable behaviors and prescribe procedures for dealing with obvious ethical violations. In the day-to-day world of interpersonal relations, however, employees and managers may encounter behaviors that may appear unethical or non-compliant with quality standards, but can actually be HR conflicts, such as using work time and computer/smartphone to surf the web, play games, or using language among close-knit workers that would be offensive to another employee. This session will explore the emotionally charged and confusing landscape of workplace human behavior, presenting a framework for distinguishing between ethical and management problems. Participants will be given an opportunity to share how they would approach various scenarios.
Speaker(s):
