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AABB Leadership & Management Collection


LL-LS-18-MN3-29-18 - Lead Your Staff: Mastering Civility: How Civility Builds Collaboration and Improves Performance



Credits: None available.

Description

This program is available until December 31, 2020.

Speaker: Christine Porath, PhD
Intended Audience: Supervisor, Manager, Director

Learning Objectives:

  • List three costs of incivility and three benefits of civility to clients, their teams, and their organizations
  • Describe one method for helping a leader reflect on how civil they are so they are able to link the consequences to their actions
  • Describe at least three fundamentals of civility that leaders and employees can put into play to enhance communication and influence
  • Describe three actions leaders can take to build more civil cultures where people will thrive
Description: This session will provide training on civility to employees to improve patient safety, inclusion, communication, trust, collaboration, influence, and performance.

Speaker(s):

Credits

  • 1.00 - General Continuing Education (GEN)
  • 1.00 - Florida Lab Personnel (FLP)
  • 1.00 - California Nurse (CN)
  • 1.00 - California Lab Personnel (CLP)
  • 1.00 - Physician (PHY)

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