Description
This program is available until December 31, 2020.
Speaker: Christine Porath, PhD
Intended Audience: Supervisor, Manager, Director
Learning Objectives:
- List three costs of incivility and three benefits of civility to clients, their teams, and their organizations
- Describe one method for helping a leader reflect on how civil they are so they are able to link the consequences to their actions
- Describe at least three fundamentals of civility that leaders and employees can put into play to enhance communication and influence
- Describe three actions leaders can take to build more civil cultures where people will thrive
Description: This session will provide training on civility to employees to improve patient safety, inclusion, communication, trust, collaboration, influence, and performance.
Speaker(s):
