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AM21-18: Quality Essentials for Blood Banks/Transfusion Services and Blood Centers


Oct 17, 2021 7:15pm ‐ Oct 17, 2021 8:15pm



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According to the Institute of Medicine (IOM) report, To Err Is Human, the majority of medical errors result from faulty systems and processes, not individuals. Because errors are caused by system or process failures, it is important to adopt various process-improvement techniques to identify inefficiencies and preventable errors to then influence changes associated with systems. The seven basic quality tools and strategies for quality improvement include cause-and-effect diagram, check sheet, control chart, histogram, pareto chart, flowchart and 5 whys.

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