The root cause of many adverse events in healthcare is attributed to “human factors”. Processes can be changed to reduce the possibility of mistakes, but no system is completely human proof. In this session we will investigate perception errors and demonstrate how our brain’s normal functions cause our perception to be blinded to inconsistencies in details. The session will include discussion of cases where errors occurred which could have been avoided and recommendations to improve recognition of inconsistencies. Types of error to be discussed are those which relate to the confirmation of information, this could be confirming the patient details when taking a sample or administering blood. Especially pertinent is the comparison on auditory and visual information such as asking the patient to state their name or checking with a colleague This can cover the entire pre-transfusion process but is also applicable to other situations such as checking drugs. Delegates will be encouraged to share their own experiences of errors and examine how perception errors have contributed to his or her blood banking experiences.
Assistant Professor of Pathology, Director of Therapeutic Apheresis and Associate Director of Transfusion Medicine,
Department of Pathology, St. Louis University School of Medicine