2019 AABB Annual Meeting Session

“The ability to develop, restore, and extend trust with all stakeholders – employees, customers, business partners, and co-workers—is the key leadership competency of the global economy.” Stephen M. R. Covey, The Speed of Trust. Are you paying a trust tax or reaping trust dividends? In this session you will find the answers and walk away with some straightforward ways to increase your personal credibility and behave in ways that inspire trust. Learn how to align your team and systems with high trust. What is trust? Trust is both a noun and a verb and can have several meanings. “Confidence born of the character and competence of a person or an organization.” The opposite of trust is suspicion.

Learning Objectives:

Communicate how critical trust is to the overall success of your organization.
Develop strategies on how to avoid the dreaded "trust tax".
Discuss examples of how one organization embraced the trust behaviors and the resulting impact.

Ms. Joanne Voordeckers ASQ LSSBB

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