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AM21-18: Quality Essentials for Blood Banks/Transfusion Services and Blood Centers

‐ Oct 17, 2021 7:15pm

Expiration Date: Dec 31, 2023

Credits: None available.

According to the Institute of Medicine (IOM) report, To Err Is Human, the majority of medical errors result from faulty systems and processes, not individuals. Because errors are caused by system or process failures, it is important to adopt various process-improvement techniques to identify inefficiencies and preventable errors to then influence changes associated with systems. The seven basic quality tools and strategies for quality improvement include cause-and-effect diagram, check sheet, control chart, histogram, pareto chart, flowchart and 5 whys.

To view Spanish or English subtitles, click the "CC" box in the video player.
Para ver subtítulos en español o inglés, haga clic en el cuadro "CC" en el reproductor de video.

Learning Objectives:

  • Describe the 7 basic quality tools used for quality improvement and patient/donor safety initiatives.
  • Use quality tools at a hospital-based Transfusion Service and donor centers to detect and prevent the reoccurrence of a patient-safety related Biological Product Deviation event.
  • Apply quality tools to case scenarios to produce corrective actions, process improvement and follow-up audits for more efficient processes.




  • Tracie Nichols, MS, MLS (ASCP), SBB, CABP, CQA (ASQ):
    Nothing to Disclose
  • Vaanush Nazaryan, MBA, SBB(ASCP), CPHQ:
    Nothing to Disclose
  • Susan Wilson, MLS(ASCP)SBB:
    Nothing to Disclose

All relevant financial relationships have been mitigated. By completing the evaluation, you are attesting to watching the presentation in its entirety. A certificate will be immediately provided after submission.

Credits Available

AM21-18: Quality Essentials for Blood Banks/Transfusion Services and Blood Centers Evaluation