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AM23-MN-24-L: Driver's Ed: Using Audits to Drive Process Improvement (Live)
Using audits to ensure compliance with regulatory standards is a well-known approach to building a solid foundation of quality. Audits can also be used to investigate pesky problems that cause traffic jams in operations. When staff finds small issues in the process, it is time to pull over and take a closer look. This session will review tips and tricks to take a right turn and capture those problems before they speed up and veer out of control. Participants will also gain a deep understanding of root cause analysis, corrective action plans, and their role in quality assurance.
Speaker(s):
Celia
P. Clifford,
MS,MT(ASCP) CQA,CMQ/OE,
Senior Vice President Quality Safety & Reg Affairs,
American Red Cross
Theresa
Downs,
MT(ASCP)SBB,
Clinical Business Systems Analyst,
Michigan Medicine at University of Michigan
Sheri
Goertzen,
MLS(ASCP)BB, CLS(CA), CQA(ASQ),
Valley Children’s Hospital and Healthcare