LL-LS-18-MN3-29-18
Lead Your Staff: Mastering Civility: How Civility Builds Collaboration and Improves Performance
Credits
1 General Continuing Education (GEN) | 1 Florida Lab Personnel (FLP) | 1 California Lab Personnel (CLP)
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2018 AABB Annual Meeting Session
Learning Objectives:
- List three costs of incivility and three benefits of civility to clients, their teams, and their organizations
- Describe one method for helping a leader reflect on how civil they are so they are able to link the consequences to their actions
- Describe at least three fundamentals of civility that leaders and employees can put into play to enhance communication and influence
- Describe three actions leaders can take to build more civil cultures where people will thrive
Description: This session will provide training on civility to employees to improve patient safety, inclusion, communication, trust, collaboration, influence, and performance.
Speaker
